Refunds and returns
- Customers must be present to accept all orders, as per tariff timescale, other wise a re-delivery charge of £100 will apply
- Labour is required on-site for off loading. Please advise us, when placing the order, re. any parking or off loading restrictions
- Tariffs are for UK delivery only. Please contact us re. other destinations
- Any deliveries which are refused (without prior notification) and returned to our warehouse will incur a 20% re-stocking charge.
- Orders cancelled, after dispatch (but prior to receipt) will incur an £80.00 handling fee
- Goods can only be returned by prior agreement with Avalon Flooring and must be in good condition. A restocking charge of 20% and collection charge of £100 will be incurred.
- It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.
About Avalon Flooring
Avalon Flooring are specialist flooring suppliers based in Hemel Hempstead, Hertfordshire. Our showroom is stocked with samples from the leading brands in commercial and domestic wood flooring, laminate flooring and carpets. More information
How to find us
We are conveniently located just 1 minute from the Hemel Hempstead junction of the A41 bypass. A map of our location and contact details are here
Where do we cover?
Our specialist fitters and estimators cover a wide area across the home counties. Here are some of the areas we service:
Bedfordshire
Bedford, Dunstable, Leighton Buzzard, Luton
Buckinghamshire
Amersham, Aylesbury, Chesham, High Wycombe
Hertfordshire
Berkhamsted, Hemel Hempstead, Tring, Watford
London
North London, Central London, South London