Carpet Foundation - What does it mean?
Some customers ask us what protections they have when dealing with a carpet retailer. We've all heard the horror stories of customer losing out when things go wrong.
Avalon are 100% committed to great customer service. We are also committed to ensuring that all our customers are afforded protection on their purchases, we are members of The Carpet Foundation. An independent body looking after the interests of the consumer.
Here's a quick summary of the features of the Carpet Foundation's code of conduct for retailers:
- It applies to all carpet sold by a Carpet Foundation Member (excluding rugs)
- Written terms of business must be given prior to the purchase
- Consumers who cancel an order "on reasonable grounds" should not be penalised
- Verbal estimates of the cost must be supported by a written quotation which will show the total cost
- All deposits are protected so in the unlikely event of a business failure, the order will be fulfilled without loss of the deposit
- Free extended 2 year guarantees are provided by Carpet Foundation manufacturers for manufacturing faults and pile reversal
- There is an agreed complaints resolution process and timetable
- A free conciliation service is provided by the Carpet Foundation
- Low cost arbitration is provided
- Carpet Foundation Members are regularly monitored to ensure they do deliver the right service
Full details of Avalon's membership of The Carpet Foundation can be found here
About Avalon Flooring
Avalon Flooring are specialist flooring suppliers based in Hemel Hempstead, Hertfordshire. Our showroom is stocked with samples from the leading brands in commercial and domestic wood flooring, laminate flooring and carpets. More information
How to find us
We are conveniently located just 1 minute from the Hemel Hempstead junction of the A41 bypass. A map of our location and contact details are here
Where do we cover?
Our specialist fitters and estimators cover a wide area across the home counties. Here are some of the areas we service:
Bedfordshire
Bedford, Dunstable, Leighton Buzzard, Luton
Buckinghamshire
Amersham, Aylesbury, Chesham, High Wycombe
Hertfordshire
Berkhamsted, Hemel Hempstead, Tring, Watford
London
North London, Central London, South London